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Delivery options for your order will be displayed during checkout along with any applicable shipping charges. You can see all delivery options available for the items you wish to order at any time by entering the delivery postcode into the 'Estimate Shipping' form found in the shopping cart. All orders over £500 are eligible for free economy shipping provided the delivery address is located within England or Wales (mainland only). Our free delivery service is typically 2 to 5 working days for items we hold in stock; next working day and Saturday delivery options are available to most areas for an additional charge.
Deliveries to Scotland, the Scottish Isles, Northern Ireland, the Isle of Wight and the Isle of Man are charged at a subsidised rate. In all cases we have carefully selected the delivery options available to ensure the total cost of your order, including delivery, is lower than our competitors. Please note that next working day and/or Saturday delivery may not be available to all areas.
When will my order be despatched?
- Orders received before 1.00pm on working days: SAME DAY
- Orders received after 1.00pm on working days, during weekends or bank holidays: NEXT WORKING DAY
Please note the above despatch schedules are subject to stock availability.
When will I receive my order?
The delivery method you select from the available options will determine when your order will arrive. Please note that not all delivery options may be available for your order depending upon the size of the order and the delivery postcode.
- Free delivery: 2 to 5 working days
- Next working day (for orders placed before 1.00pm): 1 working day
- Next working day (for orders placed after 1.00pm, during weekends or bank holidays): 2 working days
- Saturday delivery (for orders placed before 1.00pm on the preceding Friday): Saturday
- Saturday delivery (for orders placed after 1.00pm on the preceding Friday): Next available Saturday
Where is my order?
Small orders are sent via courier and typically arrive within 3 working days. If nobody is available to sign for and accept the delivery the courier will leave a card with instructions for arranging re-delivery at a more suitable time. Orders sent via courier can be tracked upon request.
Larger orders are sent via a pallet carrier and typically arrive within 5 working days. Once the pallet(s) arrive at your 'local hub' (a courier or haulier serving your local area that is a member of the pallet network) they will call you on the number supplied during checkout to arrange a suitable delivery slot. Regrettably, palletised orders cannot be tracked during transit.
Please note that no advance notification for delivery will be given for next working day or Saturday deliveries so please ensure someone will be available at the property to accept delivery.
All deliveries are to the first external door of the property only; the delivery driver is not insured to take all or any part of your order into your property nor into any communal area. Larger items may require two people to lift and carry safely so please ensure you have suitable assistance available at time of delivery.